The Handbook Of Global Outsourcing And Offshoring

Author: Ilan Oshri
Publisher: Palgrave Macmillan
ISBN: 0230354556
Size: 56.96 MB
Format: PDF, ePub, Docs
View: 1411

A fully revised and updated edition of this essential book from the world's leading outsourcing experts. The global outsourcing market for IT and business services exceeded $485 billion in 2011 and is set to grow at 8-10% per annum until 2015. Of this, $65 billion was offshore outsourcing where some estimates suggest an annual growth rate of 15-20% over the next five years. Furthermore, over 50 per cent of the Fortune Global 500 had offshored IT and business process activities through captive centres, representing $9 billion of business. The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global contexts. The authors examine both the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop prior to entering a relationship but also that they should develop as a result of their interactions with each other.

The Offshore Nation

Author: Atul Vashistha
Publisher: McGraw Hill Professional
ISBN: 0071468129
Size: 75.57 MB
Format: PDF, Kindle
View: 6451

Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace. Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level managers to plan their own strategies. Drawing upon their vast experience as consultants to Fortune 1000, multinational corporations, the authors help you determine what role offshore services should play in your company, how to integrate the strategy into your overall corporate identity, and successfully manage the initiative on an enterprise-wide level. This practical, strategy-packed guide outlines the "big picture" of outsourcing, breaking down its different components and examining its impact on world and local economies and employment shifts. Covering outsourcing in many different countries and a variety of services--from IT, telecom, and customer service to accounting--the authors reveal best practices and step-by-step, proven methods for: Building a sound globalization strategy Identifying the processes that are mature enough to send offshore Choosing the right business model for globalizing IT, back office, and other services Attracting and retaining customers Effectively managing your suppliers Chock-full of valuable insights and tactical advice, The Offshore Nation is the authoritative primer for global outsourcing, helping companies to minimize the risks and maximize their return on investment.

Outsourcing Global Services

Author: I. Oshri
Publisher: Springer
ISBN: 0230227414
Size: 14.36 MB
Format: PDF, Mobi
View: 3510

This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.

The Handbook Of Global Outsourcing And Offshoring 3rd Edition

Author: Ilan Oshri
Publisher: Springer
ISBN: 1137437448
Size: 22.66 MB
Format: PDF
View: 1203

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.

Outsourcing And Offshoring Business Services

Author: Leslie P. Willcocks
Publisher: Springer
ISBN: 3319526510
Size: 70.88 MB
Format: PDF, Mobi
View: 5748

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Managing Global Offshoring Strategies

Author: Jacob Pyndt
Publisher: Copenhagen Business School Press DK
ISBN: 9788763001694
Size: 26.46 MB
Format: PDF
View: 4467

The book targets bachelor, master and MBA students taking courses on global strategy. It can be used in conjunction with a set of readings and articles on global strategy issues.

Advances In Global Sourcing Models Governance And Relationships

Author: Ilan Oshri
Publisher: Springer
ISBN: 3642409512
Size: 31.56 MB
Format: PDF, ePub, Mobi
View: 3814

This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

Offshoring It Services

Author: Mohan Babu
Publisher: Tata McGraw-Hill Education
ISBN: 9780070635456
Size: 11.80 MB
Format: PDF, ePub, Mobi
View: 6738

This book draws on the rich experience of the author and examines some of the emerging trends in offshoring, and focuses on how to facilitate and succeed in offshored projects. Significantly, it introduces the Offshoring Management Framework, a vendor-neutral way of approaching offshoring strategies for execution and management. The Framework may be adopted by managers at both ends of the offshoring spectrum: at outsourcing organizations and at service delievery firms, onsite and offshore.